Return & Refund Policy

Last Updated: August 4, 2026

Thank you for shopping at The Peak Store. Because we partner with reliable global fulfillment networks like TeemDrop to bring you our diverse selection of clothing, electronics, pet gear, car accessories, and everyday items, please read our return guidelines carefully before making a purchase.

1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it.

• Unworn, unused, and unwashed (for clothing and pet items).

• In its original packaging with all tags, manuals, and accessories intact (especially important for electronic gadgets).

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods or items customized/personalized for you.

• Intimate or sanitary goods (such as certain undergarments or opened grooming tools).

• Clearance or final sale items explicitly marked as non-returnable at checkout.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery.

• Send us an email at info@thepeakcart.comwith clear photos or a short video showing the damage or defect, along with your Wix order number.

• Once verified, we will arrange for a replacement or a full refund without requiring you to ship the damaged item back to an overseas warehouse.

4. General Returns & Change of Mind

If you wish to return an item because you changed your mind or ordered the wrong size (e.g., apparel sizing):

• You must contact us first at info@thepeakcart.com  to authorize the return and obtain the correct return address. Do not ship items directly back to the return address on the package without prior approval, as fulfillment center addresses may vary.

• Return Shipping Costs: Customers are responsible for paying for their own shipping costs for returning non-defective items. Shipping costs are non-refundable.

5. Refunds

Once your returned item is received and inspected by our fulfillment partner, we will notify you via email of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via your Wix account checkout platform) within 5 to 10 business days.

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